Once an order leaves our warehouse, the carrier is responsible for delivery updates and transit. If your tracking has not updated for 3 or more business days, please let us know and we can assist with next steps.

Claims & responsibility:

• Shipping costs for your order are paid directly to UPS.
• Muse Hair Pro is not liable for refunding shipping costs due to delayed, lost, or stolen packages.
• Please note that UPS claims do not cover the full value of the package. 

Shipping Protection:

• If shipping protection was purchased at checkout and your package is lost or stolen, we will handle the claim on your behalf and resolve the issue promptly.
• If shipping protection was not purchased, we can still assist by submitting a claim with UPS, but replacement or reimbursement is not guaranteed and will be subject to the carrier’s claim outcome. 

If your tracking appears stalled and your shipping was expedited or you believe your package may be lost, please reach out to our Support Team at the footer of our homepage with your order number, and we’ll be happy to help guide you through the process.